Quickbooks Database Server Manager Has Stopped Working – How to Fix It

Today I resolved a very critical issue faced when using QuickBooks software. Though, not really a common problem as the client has been using the software for five(5) years without complaint, if it does happen, you can’t access a company’s data file on the server at the same time another user is logged on.

This type of problem is knowns as Error 202 – when QuickBooks database server manager on local company stopped working; QBDB Manager is no longer running, cannot connect and detect logged on users online.

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For over 5 years, we have implemented QuickBooks for several companies under Retail, Manufacturing, Oil & Gas, Real Estate & Construction, Travels, Hospitality,Legal, Co-operatives, NGOs, Financial & Service Sectors.
  • Mbaire Services Nigeria Ltd(Construction)
  • Chisco Transport Limited(Transport)
  • Lounge38(Hotel and Bars)
  • CTRL System Technologies Limited(Procurements)
  • Aristokrat 360 Limited(Creative & Media Agency)
  • Alpha Pharmacy (Health Care & Supermarket)
  • Ericsson Nigeria Multipurpose Co-operative Society (Co-operatives)
  • Fastanet Limited (ICT and Security)
  • Britanic Maritime (Maritime Service)
  • CEO Business Limited (Salary Advance, Credit Finance and Loan)
  • OneHealth Pharmacy (Health Care)
  • Olpharm Pharmacy (Health Care & Distributor)
  • Hawkes Legal(Legal)
  • Kantessa Limited(Fashion Store)
  • OPI Nigeria International Limited (Oil & Gas Servicing)
  • Zenilum Company Limited (Oil & Gas Servicing)
  • Lilygate Hotel(Hospitality)
  • Benstel Nigeria Limited(Bottle Water Production & Distribution)
  • Paraclete Nigeria Limited (Bottle Water Production & Distribution)
  • Josien Holdings Limited(Distribution)
  • Aisha Buhari Foundation (Futured Assured)(NGO)
  • Doheney HR Services(HR)
  • Insights Limited(Health Consultant)
  • Biddel Oil & Gas Limited (Oil & Gas)
  • System Intelligenz Limited(Contractor)
  • MagTech Information Security (IT)
  • Infusion Cakes Nigeria (Bakery)
  • Landmark Centre (Event Centre)
  • M.D School (Private School)
  • Travel Options (Travels)
  • Logos Travel Support & Solutions Ltd (Travels)
  • Germaine Auto Centre (Autos)
  • Starlight Nigeria (Retail)
  • Temple Private School (Education)
  • Value Mart Supermarket (Retail)
  • Transweb Bureau De Change (Financial Service)
  • Vektro Food Limited (Manufacturing & Retails)
  • Orient Petroleum PLC (Oil & Gas)
  • Plus More

Aside from that, the folder containing your company’s file is not shared and not more than one user can access it at the same time.

Here is how I resolved this problem:

  • Trace all the QuickBooks file extension and add ‘.old’
    • For instance, on the file that ends in .ND or TLG, you should rename and make .ND.old & .TLG.old
  • Follow these steps
    • Go to Cpanel and click Administrative tools
    • Double click on Services
    • Look for QuickBooksDBxx, right-click and select properties. (XX represents your QuickBooks version)
    • Startup Type = Manual
    • Log On = Select ‘Local System Account’ and uncheck ‘This account’
    • Recovery; First Failure (Take No Action), Second Failure (Restart This Services). and Subsequent Failure (Restart This Services)
  • Launch your QuickBooks Database Server Manager, and click Database Server

If the status is running, then your challenges have been fixed.

Connect with us on: info@accountingsoftware.com.ng

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